PDQ Specialist Couriers prides itself on providing customers and their clients with the upmost care and impeccable standards. We are therefore committed to achieving the highest standard of GDP compliance, ADR certification, MHRA-approved storage, a full UKAS ISO 9001:2015 Quality Management System, and a full UKAS ISO9001:14001 Environmental Management System.

Given the delicate nature of the items we transport, we train our drivers to become experts in their fields, providing them with certification in Goods Distribution Practise (GDP), Accord Dangereux Routier (ADR) and customer service. As part of our UKAS ISO 9001:2015, this is fully documents and continually audited by internal team leaders and our external accreditation body, ISOQAR.

Quality Management Principles

Our UKAS ISO 9001:2015 has developed over several years to cover every aspect of our business. The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Audits

Checking that the system works is a vital part of our UKAS ISO 9001:2015. PDQ Specialist Couriers performs internal audits to check how our Quality Management System is working. Although not an ISO requirement, we give our customers additional piece of mind by ensuring our practises are annually audited by ISOQAR, an independent certification body who verify our conformity to the standard. We also invite our customers to audit our practices and verify our high standards of compliance.