Customer Satisfaction
As part of our UKAS ISO 9001:2015 procedure and drive for continual improvement, PDQ Specialist Couriers guarantee customer satisfaction by carrying our regular customer surveys. We continually looks for ways to improve our service and offering to our customers and regularly carry audit our performance to ensure we are offing the best service.
We are confident in the service that we offer and thus offer our customers the ability to report their own KPI’s through our portal, PDQ Track & Trace. All of our staff from drivers to office staff are encouraged to assist our customers in every way possible and endeavour to do everything we can to reduce the often stressful task of moving pharmaceutical and hazardous products by air, road and sea.
To find out how we can help you please call 0800 046 2011 or complete our enquiry form
Trusted since 1998 by
Why PDQ is right for you?
Available 24/7
Customer service team contactable 24/7
Rapid
Specialist same-day and next-day delivery options
Dedicated
Next flight out and hand carry service options
Precise
Track the minute-by-minute location of your delivery
Traceable
Track the exact current temperature of your delivery
Flexible
Multi-temperature refrigeration from -25 to +30C
Qualified
All of our drivers hold full ADR & GDP certification
Recognised
Won 'Refrigerated Courier of the Year' in 2015 & 2016
Contact Us
We Listen
PDQ offer customers unique tailored solutions, adapting to their every need. Our consultations outline your requirements and detail the most…
We Care
PDQ track each consignment every stage of the process, ensuring your items are delivered in perfect condition every time
We Deliver
Thanks to our internal reporting mechanisms, PDQ consistently surpasses customer expectations, achieving 99% customer satisfaction
